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KPI Traps – Can You Avoid Them?

When it comes to improving performance, KPIs are still a dark side of management practice. Illuminated by behavioural economics, intrinsic motivation and systems thinking, how can KPIs be made better? See the warning signs early and avoid these KPI traps … See more

Measureology and the Vanguard Method

How performance analytics from Measureology and the Vanguard Method for service improvement are a powerful combination.  See more

Does KPI Accuracy Matter?

There are situations where measurement is rejected with the claim that it isn’t accurate enough. There may be underlying motivations for this resistance – a fear of judgement perhaps – but challenging accuracy could mean that the concept of measurement itself is misunderstood. See more

Deeper KPI & Dashboard Thinking

In this article we explore how thinking more deeply and deliberately about KPIs and dashboard visualisation can lead to better decision-making and improvement in organisations. See more

Do Leaders Drive Their Business Like a Moped?

Why would software developers think that business leaders want a dashboard like the one on their racing car, speedboat, aeroplane or moped? See more

Dashboards Commit the 6 Deadly Design Sins

Stephen Few is respected for his unflinching critique of poor dashboard design and he inspired me to look at dashboards through a different lens. See more

A Bellyfull of Pie

This chart has been served up on LinkedIn recently and will no doubt have data visualisation purists choking. I tracked down the original to this publication by Wolfgang Digital. The story the visualisation is trying to tell is that: “More revenue is carried by internet sessions on desktops than on other devices.” However because of the… See more

Better Dashboards : The Critical Few.

Everyone has something they call a dashboard don’t they? As long as there’s a display full of pretty traffic lights and speedometers then the dashboard box is ticked. Well no, certainly not according to Stephen Few, the author of beautiful reference books on the art and science of data visualisation. See more

You get an ‘Ology’, you’re a scientist!

Who can forget the brilliant BT ‘Ology’ ad from 1988? Maureen Lipman is a Grandma using the telephone to applaud the exam efforts of a despondent grandson, Anthony. He’s failed everything of course apart from Pottery (“people will always need plates”) and Sociology, the Ology of the title. She reminds me of my own Granny, in whose… See more

Do Our Beliefs Change Risks?

Ask a psychologist or a Bayesian statistician and they will tell you that risk is subjective. The chance of a big bad thing happening is seen through the lens of the individual, fashioned from their personal experiences and lodged in their mental models.  See more

Engineered Serendipity : Seeing a Blind Camel

Serendipity is finding something valuable by chance, a fortuitous discovery. Serendipity in business could mean tripping over the next Google by accident. Or spotting an opportunity you weren’t looking for in a corporate blind spot. See more

Telling the Strategy Story with Scorecards

I spent a fascinating afternoon yesterday hearing Alan Smith OBE, (Data Visualisation Editor of the FT) and Thomas Clever (of Clever.Franke) seeking to answer the question: “What can Data Visualisation do?” with the help of Andy Kirk (of Visualising Data). See more

Boxing Gloves

Do your KPIs Pack a Punch?

KPIs should give a team the feedback they need to drive performance towards some important strategic goal. So why is it that KPIs are so often a bit, er, featherweight? See more

Strategy Measurement Haiku

Measure strategy so you know what to improve and when its better. See more

Making decisions by the seat of the pants?

In his brilliant book ‘The Flaw of Averages: Why We Underestimate Risk in the Face of Uncertainty’ Dr Sam Savage shows us why we need to connect the ‘seat of the intellect to the seat of the pants’. See more