Articles

A Question of Claims

We are bombarded daily by claims about the world. Politics, health, activism, advertising on every media channel. Sometimes claims are dramatic and attention-grabbing. Some are deliberately adversarial and inflammatory. Others have serious research behind them. Which should we pay attention to?

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VW’s Digital Dashboard

I saw Volkswagen’s digital dashboard for the first time recently.
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Causal Listening

Our chimp-brains may be wired for intuition and action but a causal model helps us listen to the language of change: variables.
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Leading & Lagging

The terms ‘leading’ & ‘lagging’ are often used in relation to performance indicators. Confusingly, indicators can be leading and lagging at the same time. How can that be?
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Seeing Dobble

Have you ever played Dobble? Its a brilliant game; infuriating at times but fun. It turns out we can learn a lot from Dobble about how to make faster decisions using charts. See more

Capability Clarity

The Capability Canvas is the Measureology way of visualising Capability Maturity Model (CMM) scores. CMMs might not be perfect, but the Capability Canvas helps to reveal priorities for finding valuable causal evidence. See more

Seeing Brains

I love the comments I get from people who see a Causal Decision Canvas for the first time.
Once they get to grips with the cause-effect concept they start exploring the Canvas. They’re drawn into the story of the whole system, the dynamic structure, the feedback loops. See more

Transformation Translation

‘Transformation’ must be near the top of the list of the most over-used business language. It sounds so grandiose and yet has no universal meaning. See more

Counting What Counts

Over the holidays the kids decided to count stuff in the house.

Is there something we can learn from the experience of a five and seven year old about measuring things? See more

KPI Traps – Can You Avoid Them?

Yes, measurement is vital for reducing uncertainty and monitoring improvement but its easy to get wrong.

Watch out for these traps and avoid the dark side of KPI dysfunction … See more

Making Vanguard Visible

How visual analytics from Measureology and the Vanguard Method for service improvement are a powerful combination.  See more

Signals and Noise

Should a person be rewarded or punished for a random event? I bet most people would say “No” and yet organisations do it routinely with their KPIs.
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Does KPI Accuracy Matter?

There are situations where measurement is rejected with the claim that it isn’t accurate enough. But challenging accuracy could mean that the concept of measurement itself is misunderstood. See more

Do Leaders Drive Mopeds?

Why would software developers think that business leaders want a dashboard like the one on their racing car, speedboat, aeroplane or moped? See more

6 Deadly Dashboard Sins

Stephen Few is respected for his unflinching critique of poor dashboard design and he inspired me to look at dashboards through a different lens.
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A Bellyfull of Pie

This chart has been served up on LinkedIn recently and will no doubt have data visualisation purists choking. See more

The Critical Few

Everyone has something they call a dashboard don’t they? As long as there’s a display full of pretty traffic lights and speedometers then the dashboard box is ticked. Or is it? See more

The CIO : Egotist or Human?

Never mind about Digital Strategy or Skills Gaps or Cybercrime or C-level Influence. My favourite statistic in the CIO Survey from Harvey Nash & KPMG is that 77% of CIOs believe they are performing in the top 20% of their peer group. See more

Do Our Beliefs Change Risks?

Ask a psychologist or a Bayesian statistician and they will tell you that risk is subjective. The chance of a big bad thing happening is seen through the lens of the individual, fashioned from their personal experiences and lodged in their mental models. See more

Seeking Serendipity

Serendipity is finding something valuable by chance, a fortuitous discovery. Serendipity in business could mean tripping over the next Google by accident. Or spotting an opportunity you weren’t looking for in a corporate blind spot. See more

Knockout KPIs

KPIs should give a team the feedback they need to drive performance towards some important strategic goal. So why is it that KPIs are so often a bit lightweight?
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The seat of the pants

In his brilliant book ‘The Flaw of Averages: Why We Underestimate Risk in the Face of Uncertainty’ Dr Sam Savage shows us why we need to connect the ‘seat of the intellect to the seat of the pants’. See more