Everyone has something they call a dashboard don’t they? As long as there’s a display full of pretty traffic lights and speedometers then the dashboard box is ticked. Well no, certainly not according to Stephen Few, the author of beautiful reference books on the art and science of data visualisation. See more
If you’ve had any exposure to continuous improvement thinking you’ll probably be familiar with the Fishbone Diagram. See more
Serendipity is finding something valuable by chance, a fortuitous discovery. Serendipity in business could mean tripping over the next Google by accident. Or spotting an opportunity you weren’t looking for in a corporate blind spot. See more
A Jump Plot is a neat visual way to illustrate the variability in elapsed time between events or steps in a process. See more
KPIs should give a team the feedback they need to drive performance towards some important strategic goal. So why is it that KPIs are so often a bit, er, featherweight?