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Author: Rich Torr

Transformation Translation

‘Transformation’ must be near the top of the list of the most over-used business language. It sounds so grandiose and yet has no universal meaning. See more

Counting What Counts

Over the holidays the kids decided to count stuff in the house.

Is there something we can learn from the experience of a five and seven year old about measuring things? See more

KPI Traps – Can You Avoid Them?

Yes, measurement is vital for reducing uncertainty and monitoring improvement but its easy to get wrong.

Watch out for these traps and avoid the dark side of KPI dysfunction … See more

Signals and Noise

Should a person be rewarded or punished for a random event? I bet most people would say “No” and yet organisations do it routinely with their KPIs.

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Does KPI Accuracy Matter?

There are situations where measurement is rejected with the claim that it isn’t accurate enough. But challenging accuracy could mean that the concept of measurement itself is misunderstood. See more

Do Leaders Drive Mopeds?

Why would software developers think that business leaders want a dashboard like the one on their racing car, speedboat, aeroplane or moped? See more

6 Deadly Dashboard Sins

Stephen Few is respected for his unflinching critique of poor dashboard design and he inspired me to look at dashboards through a different lens.

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